Built a real-time configuration datastore for Amazon Connect: a React + MUI app with Monaco Editor where users add, edit, and publish agent and line-of-business configs in real time.
Wrote its Python backend: CRUD APIs on AWS Lambda over DynamoDB, with LSI and GSI indexes powering search and sorting.
Cut config publish time from about 2 minutes per change to milliseconds, with updates reflecting to agents instantly.
Owned the feature end to end: GitHub Actions CI/CD workflows, Terraform setup for new instances, and failover testing across east and west AWS regions.
Unified frontend and backend Splunk queries into a single user-journey log, so one query traces a request across the full stack.
Customize and ship Genesys contact center features for UnitedHealth Group, from stakeholder requirements through demo and release.
Mentor a team of 5-6 engineers: onboarding, PR reviews, coding standards, Vitest test coverage, and security patching.
Built an all-in-one claim settlement portal in Vue.js serving 52,000+ users and processing 5-6K claims a month across payor and provider workflows, consuming GraphQL APIs through TanStack Query.
Migrated the patient-facing app from Angular to React with full UI parity, cutting build times and hot-reload waits enough to visibly speed up the team's release cycle.
Automated patient chit collection for EDI generation, replacing a fully manual step and improving the claim settlement ratio.
Built REST APIs in Node.js + TypeScript and an Angular UI for the company-wide internal chat platform serving 500-1K daily active users, including a Firebase function tracking unread counts for the Android app.
Created a vehicle booking service using the Google Distance Matrix API to assign the nearest available vehicle; deployed the Node.js backend on AWS Elastic Beanstalk with the frontend on CloudFront.
Shipped React components for The Laundry House product, including thermal label printing via raw ZPL commands.